St. Luke's Health System Strategy
Improving Health Through Patient-Centered Care
St. Luke’s is driven by our mission to improve the health of people in the communities we serve, which is grounded in our focus on population and community health. Population health is the way in which St. Luke’s improves the health of people in the communities we serve by taking accountability for health outcomes and total cost of care. Community health is the way in which St. Luke’s, working in partnership with others, improves the health of people in the communities we serve by addressing social determinants of health.
Our strategy leads us to achieving our vision as we build upon and enhance our reputation as the community’s trusted partner in providing exceptional, patient-centered care.
St. Luke’s strategy follows a clearly defined path: We’re meeting people where they are on their health journey — improving health and lives by delivering exceptional performance and outcomes in safety and quality, access and affordability. In doing so, we are further solidifying St. Luke’s position as a community asset and a high-quality, independent, regional health system.
Caring people are the heart of St. Luke’s. Each member of the St. Luke’s team has a part to play in our strategy and is key to our success.
Mission, Vision and Values
St. Luke's Mission
“To improve the health of people in the communities we serve.”
St. Luke’s mission continues to be the system’s true north, the way in which care and support services are delivered daily.
Improving the health of the people in the communities we serve requires a team of caring people who delivers excellent patient-centered care, an integrated system that aligns resources based on unique patient needs, and appropriate access to care so that those needs can be met.
St. Luke’s Vision
“To be the community’s trusted partner in providing exceptional, patient-centered care.”
St. Luke’s vision describes our aspiration and calls us to respond to the evolving environment of care.
St. Luke’s Values
St. Luke’s values guide how team members communicate, how we work together, how decisions are made – and ultimately, how St. Luke’s performs. They represent the commitment St. Luke’s makes to the communities we serve, our team members and our partners. St. Luke’s values are embodied in the acronym iCARE:
- Integrity
- Compassion
- Accountability
- Respect
- Excellence
Strategic Focus Areas
Culture and Workforce Innovation
We will reimagine how St. Luke’s hires and develops people who honor and fuel St. Luke’s mission, while transforming the way work is done to optimize the system’s most critical assets and position the system for success in the future.
Care Management
We will ensure patients receive the right care in the right setting at the right time through a single integrated system that seamlessly assesses patient needs and aligns them to resources with a centralized, real-time view of operations and available community resources.
Primary Care Access
We will improve access to preventive and routine care services for people in the communities St. Luke’s serves and in ways designed to meet the range of consumer expectations.