Transfer Center at St. Luke's

Making the Connection

St. Luke's Transfer Center streamlines access to our providers and services with a single phone call. Our purpose is to connect providers for consults, admissions, transfers, and placement of patients to the appropriate care area.

Contact Us: Transfer Center Available 24/7

What to Have Ready When You Call

Please have the following information:

  • Patient's date of birth, last and first name or St. Luke’s medical record number (MRN)
  • Fax face sheet to (208) 381-8882 to validate patient identity
  • Push films/studies so consulting provider(s) can review with referring provider

 

Please also be prepared to provide:

  • Your name, role, and direct call-back number
  • Referring provider name (spell last name, then provide first name)
  • Referring facility, department, and current room number
  • Diagnosis and requested specialty, if known (i.e., pediatrics, hospitalist, cardiology, etc.)
  • Preferred accepting facility, if known (Boise, Magic Valley, Meridian, and Nampa)

Special Instructions

Emergent Transport Requests

If immediate transport has been requested prior to connection with the on-call provider, the Transfer Center will bring Air St. Luke’s into the call to hear about the patient's: 

  • Current weight in kilograms
  • Isolation status
  • Intubation status
  • Current medication drips, if any
  • Cardiac monitoring, if any

Air St. Luke's will offer available resources or provide a timeline for updating the referring site.

 

Best Practices for Ensuring Successful Hand-Off

  • Send a copy of pertinent documents such as provider and nursing records, medication record, diagnostic images, slides, etc. with the patient
  • Call in a nursing report to the receiving unit prior to patient leaving facility (Transfer Center to provide)
  • If patient condition changes or re-connections with providers are needed, please call the Transfer Center back at (208) 381-2525.

Why Use the Transfer Center?

  • Single phone number to call for all patient populations, 24/7
  • Staffed by experienced RNs and telehealth specialists, 24/7
  • Quick connection to on-call physicians for Boise, Magic Valley, Meridian, and Nampa
  • Ability to conference in multiple providers into one call to determine plan of care
  • Recorded provider hand-off to all sites promoting best practices and patient safety
  • Real time charting of the Transfer Center request into the patient's EMR
  • Auto-acceptance available for specific time-sensitive patient diagnosis/populations
  • Collaboration with Air St. Luke's specialists who find and deploy transport assets
  • Completion of bed placement for Boise, Magic Valley, Meridian, and Nampa sites