Virtual Care Center

St. Luke’s Virtual Care Center brings vital medical access to patients in rural and often-underserved communities as well as larger cities. It allows St. Luke’s to reach people when and where they need us, with care that’s convenient and close to home.

Based in Boise, the Virtual Care Center is a centralized medical team composed of nurses, providers and non-clinical telehealth specialists who use technology to connect patients with health care providers across the system.

Virtual Patient Care Services

  • Transfer Center

    Enables efficient coordination of patient movement, provider-to-provider consults, and collaboration with transport teams and community assets; acts as the “front door” to St. Luke's for outside organizations.

  • TeleICU

    24/7 data and video monitoring to support critical patients across the health system; provides immediate access to critical care nurses and intensivists for bedside support, escalation, and patient changes.

  • Vital signs monitoring of patients in critical care unit (CCU) such as ecg, arterial blood pressure waveform, oxygen saturation, heart rate, pulse rate

    Centralized Monitoring

    Centrally located telehealth specialists continuously monitor oxygen saturation and cardiac rhythm. Partnering with bedside care teams, they provide additional safety to their assigned patients.

  • Remote Patient Management

    Virtual daily assessments, intervention and care management in patients’ homes. Candidates typically have multiple chronic conditions.

  • Hospital at Home

    Hands-on care plus 24/7 virtual care in patients’ homes serving adults with low-to-moderate illness severity who are in stable condition for transfer and meet inpatient criteria for at-home treatment.

  • physician reviewing patient information

    Virtual Nursing

    By handling admissions, discharges and patient education, Virtual Nursing lets bedside nurses focus on direct care. It supports medical, surgical and telemetry areas, with some services for Emergency Departments and critical access hospitals.

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Features

  • 24/7, 365 days-a-year telehealth hub
  • Dedicated team of St. Luke’s expert physicians, nurses, and allied health professionals such as diabetes educators, registered dietitians, pharmacists, social workers, etc.
  • One of the first virtual care centers in the region
  • More than 60 virtual care stations with live, two-way audio/video
  • 24/7 generator and UPS back-up power to support the Virtual Care Center and St. Luke’s Disaster Response Center