Virtual Care
St. Luke's Virtual Care connects patients and health care professionals in different physical locations.
Virtual Care, Real Connection
St. Luke's offers two-way audio-visual encounters to enable remote patient management, virtual acute care, and virtual outpatient care services, allowing us to extend high quality health care to a broader region and improve health outcomes.
We also operate a Virtual Care Center, a high-tech care hub where centralized medical teams use telehealth technology with a human touch to care for patients around-the-clock – when and where they need us.
Outpatient Virtual Care Services
On-Demand Virtual Care
St. Luke's offers on-demand virtual care services from 7 a.m. to 10 p.m. Monday-Friday and 8 a.m. to 8 p.m. on weekends.
E-Visits
E-Visits allow you to submit a questionnaire about a health concern and receive a response from one of our providers within one business day.
MyChart Video Visits
For a visit with your established provider, these direct provider-to-patient scheduled video visits offer convenient clinic visits to patients in their place of residence.
Clinic-to-Clinic Telehealth
Pre-scheduled outpatient specialty physician services provided to remote clinics for patients who require or prefer in-clinic care.
Acute Inpatient and Emergency Department Virtual Care Services
Virtual Hospital
Physicians, nurses, and social workers are often able to evaluate a patient's condition remotely, providing additional support to bedside care staff.
TeleICU
24/7 data and video monitoring to support critical patients across the health system; provides immediate access to critical care nurses and intensivists for bedside support, escalation, and patient changes.
Teleneurology
This emergent neurology support in rural locations allows for faster intervention during time-sensitive stroke situations when “boots on the ground” assets are not available.
Transfer Center
Enables efficient coordination of patient movement, provider-to-provider consults, and collaboration with transport teams and community assets; acts as the “front door” to St. Luke's for outside organizations.
Virtual Safety Attendants
Your safety is our top priority. During your stay, you may be monitored by a virtual safety attendant, who can use two-way audio and video equipment to communicate with you when needed.
Centralized Monitoring
Centrally located telehealth specialists continuously monitor oxygen saturation and cardiac rhythm. Partnering with bedside care teams, they provide additional safety to their assigned patients.
Remote Patient Management
Virtual daily assessments, intervention and care management in patients’ homes. Candidates typically have multiple chronic conditions.
Hospital at Home
Hands-on care plus 24/7 virtual care in patients’ homes serving adults with low-to-moderate illness severity who are in stable condition for transfer and meet inpatient criteria for at-home treatment.
