Woman holding a tablet.

MyChart Video Visits

Check with your St. Luke’s Clinic to see if a video visit is available for your next appointment.

Prepare for Your MyChart Video Visit

All video visits use MyChart. You must have an active account before your appointment.

    • Need an account? Sign up online or call (208) 381-9000  for help.
    • Please allow time for setup It's quick process—it’s quick, but best done in advance.

For children under 14: A parent or guardian must have a MyChart account with proxy access to the child’s medical record. Learn how to set up proxy access.

For teens 14-17: You can log in to your own MyChart account. Note: You many need additional registration steps, as state law may limit your ability to consent to treatment.

Begin Your MyChart Video Visit

  • Log in at your appointment time. If it’s your first video visit, log in at least 10 minutes early.
    • On a smartphone or tablet: open the MyChart app and tap the "Appointments" icon
    • On a computer: Log in at mychart.slhs.org and click your video visit on the home screen.
      • For children under 14: Log in to your own MyChart account and select your child’s profile (top of screen on desktop, bottom on mobile).
      • Ages 14 and 17: Teens may log in to their own MyChart account. Additional registration may be required due to consent laws.
  • Complete eCheckIn - This is required and available up to 7 days before your visit.
  • Start your visit. Once eCheck-In and hardware checks are complete, you can join your video visit up to 20 minutes early. You’ll be placed in a virtual waiting room until your provider joins.

Step-by-step Guide

This video walks you through the video visit process, showing screen shots of the various steps you'll need to follow within MyChart to activate your video visit.

Woman sitting on a couch with tablet.

Troubleshooting Your MyChart App Video Visit

  • Choppy or delayed video? Close any unnecessary apps or programs. Video visits require processing power, and freeing up system resources can improve streaming quality.
  • Video window closed unexpectedly? You can rejoin the visit by tapping the Begin Visit button until the end of your scheduled appointment.
  • Having trouble launching the visit? If you're using Safari or another browser with a popup blocker, temporarily disable it in your settings to allow the video window to open.