Providing Feedback
Sharing Your Experience
At St. Luke's, your feedback is important to us. We encourage you, your family, and your caregivers to share observations, voice concerns and compliments, or recommend changes. You can also express your gratitude for a St. Luke’s staff member who’s made a difference in your life. Working together, we can make every patient experience at St. Luke’s the best it can be.
St. Luke’s will only direct responses regarding patient experiences to the patient or legal patient representative in order to protect personal health information.
Please note: Our health system is based in Idaho and eastern Oregon. We are not able to support feedback related to St. Luke's health care organizations in other areas of the country.
Submit a Complaint or Feedback
- Start by contacting your health care team—they can typically address most issues right away.
- If you are not satisfied with the response you receive from your health care team, call Patient Relations at (208) 381-1420 or submit a feedback form:
- If you are not satisfied with the response you receive from Patient Relations, please refer to the "Concerns Regarding Your Care" section within our Patient Rights and Responsibilities for additional options.
Requesting Medical Records
If you’d like a hard copy of your St. Luke’s medical record, please send us a written request. We may charge a small, cost-based fee to cover the printing and handling.